Operations Knowledge Management Intern (Training)

Bitkub Online Co., Ltd., or also known as Bitkub Exchange, 

Bitkub Exchange was established as a digital asset platform on 29 July 2016, licensed by the Ministry of Finance and regulated by the Securities and Exchange Commission (SEC), secured with ISO 27001 standards and advisors who are ready to provide customer advice. The first day of operation of the company is on 9 May 2018.

Responsibilities

- Monitor daily tasks on the company’s channels

- Conduct tool research to enhance daily operations and efficiency - Conduct research and develop training materials and knowledge-sharing content for the Operations and Customer Support team for both instructor-led and self-learning model - Assist in training sessions and assessments for the Operations and Customer Support team through  face-to-face and virtual training methods

- Maintain and update training materials and records in a timely manner to ensure accuracy and accessibility

- Stay updated with developments in training and related content by reading relevant journals, and attending meetings and relevant courses - Coordinate with external teams, such as People, Product, Marketing, IT, and internal teams, such as Operation, Customer Support, Quality Assurance, Customer Experience, Customer Protection in order to fulfill customers’ inquiries and needs  - Perform additional tasks in relation to the team

Qualifications - Bachelor’s degree in a related field  - Fluency in English and Thai, with excellent verbal and written communication skills  - Experience in instructional design, training development, and facilitation preferred - Strong critical thinking and listening skills, with attention to detail and the ability to generate new ideas to improve processes - Strong interpersonal skills, with the ability to build partnerships across teams and collaborate effectively - Good time management and multitasking abilities, with a proactive, enthusiastic, and innovative approach to work - Open to continuous learning and the development of new skills - Interested in cryptocurrency, Web3, or with experience in content creation is a plus