Senior Accounts Payable & Receivable Associate, CX

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Job Title: Senior Accounts Payable & Receivable Associate

Job Summary

The Senior Accounts Payable & Receivable Associate is responsible for supporting the full-cycle accounts payable and accounts receivable functions, ensuring timely and accurate processing of invoices, payments, cash applications, collections, reconciliations, and financial records. This position requires support from 8:00am–5:00pm CST, Monday through Friday.

This role serves as a key contributor to maintaining strong vendor and customer relationships, supporting month-end close activities, improving operational efficiency, and ensuring compliance with internal controls and accounting procedures. The ideal candidate will have strong experience across both AP and AR processes, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced, client-facing environment.

Job Duties and Key Responsibilities

• Process vendor invoices and customer invoices accurately and timely within the accounting system.
• Monitor accounts payable and accounts receivable activities to ensure timely payments, collections, and issue resolution.
• Review and verify invoices, payment requests, and supporting documentation for accuracy, completeness, and proper authorization.
• Perform invoice matching and reconciliation activities, including 3-way matching where applicable.
• Record and apply customer payments including ACH, wires, checks, and credit card transactions.
• Monitor aging reports for both AP and AR and proactively follow up on outstanding items.
• Collaborate with vendors, customers, and internal departments to resolve discrepancies, disputes, and payment issues.
• Maintain vendor and customer master data, including payment terms, addresses, tax documentation, and account details.
• Request and reconcile vendor statements and customer account balances.
• Prepare and process electronic payments and check runs.
• Research and process credit memos, adjustments, write-offs, and accruals as approved.
• Support month-end and year-end close activities, including reconciliations, reporting, accruals, and aging reviews.
• Monitor and manage shared accounting inboxes to ensure timely response and resolution of inquiries.
• Assist with audit requests and provide supporting documentation as needed.
• Prepare ad-hoc reporting and analysis requests.
• Identify opportunities for process improvements and operational efficiencies across AP and AR functions.
• Ensure compliance with company policies, accounting procedures, and internal controls.

Qualifications

• 5+ years of experience in accounts payable, accounts receivable, billing, or general accounting roles with direct client interaction.
• Demonstrated experience supporting both AP and AR functions in a high-volume environment.
• Bachelor’s degree in Accounting, Finance, or related field preferred.
• Experience working with U.S. clients across multiple industries is highly valued.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience with NetSuite, QuickBooks, Bill.com, or similar ERP/accounting systems preferred.
• Strong understanding of accounting principles, AP/AR processes, and financial controls.
• Excellent organizational, analytical, and time management skills.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in financial processing and reporting.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively with minimal supervision.
• Commitment to professionalism, confidentiality, accuracy, and quality.

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