Senior Consultant, Client Services - Fund Administration

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role:

The Fund Administration Team services a wide range of Investment Managers to launch and offer their funds to a wide market of investor types. The successful candidate will work in the Fund Administration team in Ireland and act as the primary client facing partner for a portfolio of clients, responsible for the service and delivery within fund accounting, including query management, service metrics and project coordination.

Main Duties:

• Be a primary point of contact for a single or multiple Northern Trust client/s within the segment.
• Ensure excellence in communication, responsiveness and resolutions of client and partner queries and issues.
• Preparation and presentation of KPI and service level reporting to internal stakeholders and third parties.
• Building a stable relationship with the clients and internal departments to support key interactions and seamless escalation.

• Represent NT across all service and change discussions for Fund accounting, Financial Reporting and Expenses.
• Where required, manage directly a team of professionals that work within cross products area.
• Be integral to the build out and continuous development of the operating model within Fund Services in EMEA.
• Ensure that the service quality that is delivered to clients is of an excellent standard.
• Build out a progressive approach to improving the quality of service delivered to the client.
• Support the Co-ordination and delivery of all key service reviews, due diligence, and presentations with the client.
• Support Snr Management with appropriate escalation of all issues, service updates, and progress updates for the client.
• Maintaining an excellent and interactive relationship with internal partners inclusive of Client Service, Sales, Technology, Solutions, Custody and Product development, for both onshore and offshore locations.
• Supporting the global operations teams to deliver a quality product through efficient issue resolution, proactive client engagement, and effective deliverable planning.
• Primary client facing subject matter expert for service delivery impacting matters and incident resolution and reporting.
• Maintains governance and responsibility for operational process.
• Identify and work towards opportunities to improve client behavior and effectiveness and efficiency of operational processes.
• Ensure regulatory requirements requiring changes to operational process are met.
• Support client training requirements including maximizing self service opportunities.
• Ensure awareness of clients overall operating model to present connected front to the client.
• Own required processing to fully resolve inquiries and be consistent with client SLA.
• Being an active participant on key initiatives driven by the Management Team.
• Maintain regular on-site relationship.
• Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent client servicing.

Relationships and Stakeholders

• Direct Manager – Divisional Manager
• Internal Stakeholders – Global Fund Services (GFS) Ireland Head of Fund Accounting Ireland, Head of Financial Reporting Ireland, Section Managers, New Business Teams, Relationship Managers, Regulatory Team, Client Service Delivery Managers and Product Teams
• External Key Stakeholders – Clients, Investment Managers, Regulators including CBoI and FED

Qualifications and skills required:

• The ideal candidate will be educated to third level in a relevant field (e.g. accounting, finance, economics or similar)
• Operational experience preferably gained in a Fund Accounting role
• Client focus skills.
• Fund Accounting Industry and Regulatory knowledge.
• Effective verbal reasoning and numeric skills.
• Ability to work under pressure meeting challenging deadlines.
• Planning and organisation skills.
• Flexible approach to work.
• Ability to review and resolve complex issues in a timely manner.
• Ability to work on own initiative
• Excellent Project Management skills

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.