Allianz·1 month ago
1 month ago
Senior Customer Experience Manager (m/f/d)
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About this role
Step into the role of Senior Customer Experience Manager and drive the transformation of customer centricity across our global organization. Lead key CX programs, manage survey platform migration, and champion a customer-focused culture. Bring your expertise in stakeholder management, project leadership, and innovative technology to shape exceptional customer journeys.
Skills
- consulting skills
- german fluency
- stakeholder management
- powerpoint
- dashboard tools
- project management
- customer feedback platforms
- business english
- survey tools
- ai integration
- survey design
- process management
- analytical skills
- customer experience management
- change management
Company
Allianz
Unterföhring (bei München), Germany
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