NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Germany
1 month ago
Apply with autofill
Apply with autofill
Nttglobaldatacenters·1 month ago
1 month ago

Senior Director - Construction

Frankfurt, GermanySenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at nttglobaldatacenters

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Germany.

Must-have skills for this role

  • construction management
  • project management
  • commissioning
  • mep systems

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As the Senior Director - Construction (m/f/d), you will be responsible for the successful delivery of hyperscale data center campuses and mission-critical infrastructure projects. Acting as the senior site leader, you will oversee multiple concurrent projects and construction phases, ensuring the highest standards of safety, quality, programme delivery, budget management, commissioning, operational readiness, and stakeholder engagement.

This role is primarily based at our FRA6 site, with the opportunity to support other locations across Frankfurt as business needs require. While the position is predominantly site-based, there is flexibility for occasional remote working where operational and project requirements permit.

Please submit your CV in English.

What we are looking for

What will you do

  • Lead and develop multidisciplinary teams across construction, project management, design, project controls, commissioning, and vendor management
  • Provide strategic leadership for the successful delivery of hyperscale data center campuses and associated infrastructure
  • Oversee all construction activities, including civil works, shell and core, MEP systems, fit-out, utilities, and external infrastructure
  • Promote a strong health, safety, and environmental culture, ensuring compliance with company standards and applicable regulations
  • Manage project schedules, budgets, quality performance, risk management, change control, and executive reporting
  • Coordinate general contractors, specialist subcontractors, OFCI suppliers, utility providers, authorities, and key stakeholders
  • Collaborate closely with Engineering, Procurement, Operations, Commissioning, Commercial, and HSE teams throughout the project lifecycle
  • Drive programme consistency, standardization, and continuous improvement across campus delivery activities
  • Ensure contractor performance, workforce planning, productivity, and milestone achievement are effectively managed
  • Oversee commissioning, integrated systems testing, and phased handover processes to ensure operational readiness

What are we looking for

  • Bachelor's degree in Construction Management, Engineering, Project Management, Business, or a related discipline, or an equivalent combination of education and experience
  • Extensive experience in construction and project leadership, including at least 10 years within mission-critical, industrial, infrastructure, or data center environments
  • Proven track record of delivering large-scale campus developments or mission-critical projects, ideally exceeding 100MW of critical capacity
  • Strong knowledge of construction management, project controls, planning, procurement, contract administration, and commissioning
  • Experience delivering projects through Design & Build, EPC, Management Contracting, and/or traditional procurement models
  • Sound understanding of major contract frameworks, including FIDIC and comparable forms of contract
  • Demonstrated ability to manage complex stakeholder relationships within client, contractor, supplier, and authority environments
  • Strong leadership, communication, negotiation, organizational, and presentation skills
  • Proficiency in Primavera P6, Microsoft Project, Excel, PowerPoint, and project reporting tools
  • Ability to work effectively in international and multicultural teams
  • German and English language skills are essential for the role

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

Company

Nttglobaldatacenters
Frankfurt, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Nttglobaldatacenters's careers site·first seen 8 Aug 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Head of R&D and Innovation (m/f/d) at GE VernovaBerlin, Germany–match not yet calculated
  • Global Account Director at Analog DevicesMunich, Germany–match not yet calculated
  • Managing Director - Germany at FiservBad Homburg vor der Hohe, Germany–match not yet calculated
  • Head of Customer Operations (w/m/d) at zasta-gmbhRostock, Germany–match not yet calculated
  • Head of AI (m/w/d) at medacHeadquarter, Germany–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Germany
  • Customer Service Representative jobs in Germany
  • Customer Service Team Lead jobs in Germany
  • Call Center Agent jobs in Germany
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom