Senior Product Manager – Platform

We're looking for an experienced Senior Platform Product Manager to own the foundational services that make our SaaS platform trustworthy, secure, and scalable — spanning user authentication, access control, AI infrastructure, and observability. Your work will directly determine whether enterprise customers can rely on our platform with confidence, and whether engineering teams can build on it with speed.

You have a deep understanding of SaaS platform fundamentals — not just AI/ML, but the identity, security, and data integrity layers that underpin everything. You turn complex, often invisible platform needs into clear strategy and well-executed delivery. If you're excited by the challenge of building the platform that other products are built on, we encourage you to apply.

What You Will Be Doing:

AI Infrastructure & Governance
Define and prioritize initiatives across the AI platform layer — model serving pipelines, vector storage, embedding management, and LLM integration patterns. Own the product vision for AI access control, model versioning, audit trails, output attribution, and data lineage — balancing innovation velocity with regulatory compliance including the EU AI Act, NIST AI RMF, and ISO 42001.

AI Scalability & Observability
Ensure the AI platform scales with growing inference demands. Develop and optimize monitoring and alerting covering model drift, hallucination rates, fairness signals, and system health — giving both engineering and business stakeholders timely, actionable intelligence.

Identity, Authentication & Access Management
Own how users authenticate and what they can access — SSO/SAML 2.0 with enterprise identity providers, auto-provisioning, SCIM, session management, and API-driven user administration. You'll ensure our authentication surface meets the security standards of large, complex enterprise organizations.

Permissions, Data Security & Access Control
Define how the platform governs what data users can see and what actions they can take. This spans role-based and attribute-based permission models, data access sets, security filters, and capability controls. You'll own least-privilege frameworks, administrator governance safeguards, and the security audit and reporting capabilities that enterprise customers rely on for compliance.

Network Access & Perimeter Security
Own network-level access controls — trusted IP allowlisting, CIDR-based subnet restrictions, and API access governance — ensuring our platform meets the perimeter security requirements of enterprise security teams.

What You Will Bring To The Table:

• Deep expertise in enterprise SaaS platform fundamentals: IAM, SSO/SAML/SCIM, RBAC/ABAC, API security, network access controls, and tenant administration.
• Advanced understanding of AI/ML platform technologies: LLM serving, RAG architectures, model registries, and responsible AI tooling.
• Extensive PM experience in AI/ML platforms, data infrastructure, or enterprise security — ideally in a multi-tenant SaaS environment.
• Proven ability to navigate governance, compliance, and security challenges through pragmatic, well-scoped solutions.
• Familiarity with enterprise and AI governance standards: SOC 2, GDPR, NIST AI RMF, ISO 42001, EU AI Act.
• Ability to independently manage large-scope, cross-functional initiatives and translate strategy into executable roadmaps.
• Excellent communication skills, including the ability to explain security and risk trade-offs to non-technical audiences.

What Do We Value:

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

How We Work & What We Offer:

• Fixed hybrid work model: 3 days a week in office (Tuesday, Wednesday, Thursday)
• Modern, pet-friendly downtown office spaces with collaborative areas and an on-site gym
• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type
• Generous paid time off, including volunteering days and extra days over the December holidays

The base pay range for this position in Canada is $140k - $170k / year + bonus

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.