Service Advisor
Sign up free to see how well your resume matches this role.
What you'll do
- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.
- Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
- Assist in meeting and exceeding key departmental performance indicator targets.
What they're looking for
- Experience in a similar client-facing / customer service role
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company :
Sime Darby Motors Retail (Australia) Pty LtdParramatta BMW – Big Opportunities Await
Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.
The role:
Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished state-of-the-art showroom, you'll have the opportunity to help drive our vision of defining and maintaining the exacting standards to which BMW customers truly deserve.
Roles and responsibilities will include:
- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.
- Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
- Assist in meeting and exceeding key departmental performance indicator targets.
To be successful in this role you will have:
- Experience in a similar client-facing / customer service role
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.
What we can offer:
- A competitive base salary, attractive commission plan, and a car allowance
- An opportunity to work for one of the largest companies in the APAC region
- Uncapped commission with unlimited earning potential
- Be situated on the doorstep of one of the most earning potential markets in the country.
- Professional development opportunities
- Health & Wellbeing Bonus Claim, Birthday leave, and Study Support available
- An employee benefits account with access to discounts on groceries, fuel, and more!
- A safe, friendly, diverse and supportive team environment
About us:
As one of the largest BMW dealerships in Western Sydney, Parramatta BMW is more than just a showroom—it’s a place where passion, performance, and personality come to life.
Part of the Sime Darby Group, a Fortune 500 company operating across 17 countries, we are committed to delivering exceptional customer experiences and continuous innovation. When you join Parramatta BMW, you become part of a high-energy team that thrives on creativity, customer engagement, and the thrill of driving success.
If you’re ready to bring your enthusiasm and expertise to a brand that dares to be different, we want to hear from you!
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.