Systems & Performance Trainer

Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 6am - 2pm
Location: Birmingham, B46 1GA

Do you have experience within warehousing, logistics, or supply chain operations? Are you confident using data, planning resources, and driving operational performance?

We're looking for a Shift Performance & Control Room Coordinator to support operational excellence through workforce planning, OMS training compliance, performance reporting, and real-time Control Room coordination. You'll play a key role in ensuring colleagues are trained, deployed effectively, and supported to achieve productivity, service, and compliance targets.

A TYPICAL DAY MAY INVOLVE

• Coordinate and deliver OMS training plans, maintaining training records and compliance across all operational teams
• Plan and manage labour resources in line with forecasted volumes, productivity targets, and operational budgets
• Monitor operational performance, provide regular KPI reporting, and support data analysis to identify improvement opportunities
• Support Control Room operations through real-time performance monitoring, escalation management, and shift status reporting
• Drive continuous improvement activities including Gemba walks, CAPA actions, process documentation updates, and colleague development initiatives

THIS ROLE WOULD SUIT PEOPLE WHO

• Individuals with experience in a warehouse, logistics, or supply chain environment who enjoy working in a fast-paced operational setting (Essential)
• Candidates with strong analytical and numerical skills who are comfortable interpreting operational data and KPIs
• People who enjoy coaching and supporting others, with the ability to influence performance and development across teams
• Those confident using systems and technology, including Excel, WMS, Power BI, Smart Operations, or OMS tools
• Organised, detail-focused professionals who can manage multiple priorities, work to deadlines, and adapt to changing business requirements

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 31st August Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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