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Jobs / Customer Service Team Lead in Singapore
16 days ago
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Thermofisher·16 days ago
16 days ago

Team Leader, Inventory Controls

Singapore, SingaporeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • excel
  • inventory management
  • power bi
  • sap

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About this role

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

How Will You Make an Impact?

At Thermo Fisher Scientific, we work together to accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market, and increase laboratory productivity. If you are looking for a career where you can make a difference, you'll discover that, at Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. And we all contribute to a singular mission—enabling our customers to make the world healthier, cleaner and safer.

As part of our Life Sciences Solutions Group (LSG) in Singapore, we are at the forefront of serving science, providing innovative solutions and breakthrough technologies that help our customers advance scientific discovery and improve healthcare. Our Singapore operations play a crucial role in our global supply chain and distribution network, ensuring that our cutting-edge products reach researchers, healthcare professionals, and patients across the Asia-Pacific region and beyond

What will you do?

As a Team Lead in Inventory Control at Thermo Fisher Scientific, you'll guide a team of inventory professionals while contributing to our mission to enable customers to make the world healthier, cleaner, and safer. In this dual-role position, you'll oversee daily operations, ensuring accurate inventory management and exceptional service delivery, while also leading data analytics initiatives and digital deployment projects to transform and optimize our inventory and distribution processes.

You'll serve as a key liaison between customers and Thermo Fisher Scientific, managing important relationships while delivering on contractual commitments. This role combines leadership, analytical thinking, strategic planning, and digital innovation to drive continuous improvement and modernize inventory operations across our LSG Singapore facility.

How you will make an impact:

  • Lead and develop a team of inventory control professionals, providing coaching, mentorship, and performance management to foster a culture of excellence

  • Work with respective departments to ensure compliance of process workflows and procedure requirements

  • Drive data analytics initiatives by developing and implementing advanced reporting, dashboards, and predictive analytics tools to optimize inventory performance and decision-making

  • Lead digital deployment projects, including the implementation of new technologies, automation solutions, and digital tools to enhance inventory accuracy and operational efficiency

  • Develop and track business metrics and KPIs using data visualization and analytics platforms to identify trends, opportunities, and areas for improvement

  • Oversee daily inventory operations, ensuring accuracy in cycle counts, stock movements, and inventory reconciliation across the distribution facility

  • Partner with IT and digital transformation teams to deploy and integrate digital solutions such as RFID, barcode scanning systems, or inventory management software upgrades

  • Conduct advanced data analysis on inventory velocity, inventory segmentation, turnover rates, obsolescence, and capacity utilization to provide actionable insights to leadership

  • Implement and maintain standard operating procedures (SOPs) for both traditional inventory management and new digital processes

  • Identify and execute process improvement opportunities using data-driven insights and digital tools, leveraging methodologies such as PPI.

  • Manage important customer relationships, addressing concerns and ensuring service level agreements are met through both traditional methods and digital communication platforms

  • Lead site audits and physical inventory counts, utilizing digital tools to streamline accuracy and efficiency

  • Collaborate with cross-functional teams including Warehouse Operations, Finance, IT, and Quality to ensure seamless integration of digital solutions

  • Train team members on new digital tools, analytics platforms, and data interpretation to build organizational capability

  • Ensure compliance with ISO9001, ISO14001, ISO13485, ISO14971 & QSR21CFR requirements in both physical and digital processes

  • Champion the use of advanced Excel, Power BI, Tableau, or similar analytics tools for inventory reporting and insights

  • Participate in global digital transformation initiatives, bringing best practices from the LSG Singapore operations to the broader organization

  • Engage in Daily Management, 5S, Gemba walk, and Practical Process Improvement activities, incorporating digital tools to enhance visibility and accountability

How will you get here? 

Education 

  • Advanced Degree with no prior experience, or Bachelor's Degree in Supply Chain Management, Data Analytics, Business Administration, Information Systems, or related field plus 2 years of experience in inventory management

Requirements

  • 2+ years of leadership experience with proven ability to supervise, coach, and develop team members

  • Strong proficiency in data analytics tools and platforms such as Excel (advanced), Power BI,  SQL, or similar analytics software

  • Experience leading or participating in digital transformation, system implementation, or technology deployment projects

  • Proficiency in inventory management systems (SAP, Oracle) and demonstrated ability to leverage technology for process improvement

  • Strong analytical and problem-solving skills with ability to make data-driven decisions and translate complex data into actionable insights

  • Experience with continuous improvement methodologies and process optimization in a digital context

  • Excellent verbal and written communication skills with ability to present data insights to various stakeholders

  • Ability to manage multiple priorities in a dynamic, fast-paced environment, balancing operational excellence with innovation initiatives

  • Detail-oriented with strong organizational and project management skills

  • Experience in conducting site audits and physical inventory counts

  • Capability to work independently in a distributed environment and collaborate across global teams

  • Knowledge of automation technologies, or digital inventory solutions is highly preferred

  • Experience with data visualization, predictive analytics, or business intelligence reporting

  • Familiarity with change management principles related to digital adoption

Company

Thermofisher
Singapore, Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Thermofisher's careers site·first seen 22 Jun 2026·last verified 8 Sept 2026·How we source jobs

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