8 days ago

Telecaller - Collection

Barrackpore, IndiaFull-timeOn-siteEntry · 1-2 yearsInside Sales Representative

What you'll do

Make outbound calls for payment follow-ups and support-related communication.
Handle customer interactions professionally and escalate issues when required.
Maintain accurate records of calls and follow-up activities.
Assist the inhouse collection team with daily operational coordination.
Track pending cases and update internal reports regularly.
Coordinate with field teams for issue resolution and status updates.
Maintain customer databases and documentation records.
Provide backend support for manpower and operational requirements.
Ensure timely reporting and communication with reporting managers.
Maintain professional communication with customers and internal teams.
Share daily activity reports and collection updates.
Follow internal calling processes and company policies.

What they're looking for

Good communication skills in Bengali, Hindi and basic English.
Basic knowledge of MS Excel and computer operations.
Strong communication and interpersonal skills.
Ability to work in a fast-paced startup environment.

Nice to have

1–2 year of experience in telecalling, customer support or backend operations preferred.
Freshers are encouraged to apply.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Executive - Collection (inhouse)

Location: R&D Centre – Barrackpore (On-site)

Experience: 1–2 Year

Employment Type: Full-Time

Salary: ₹17000

About Pointo

Pointo is building India’s trusted lithium-ion battery network for electric 3-wheelers. With

operations across multiple states, Pointo is focused on accelerating India’s clean mobility

transition through innovative, reliable and affordable energy solutions.

As part of our growing operations team, we are looking for a Telecaller Intern to support

collection activities, customer coordination and operational communication from our

Barrackpore office.

Role Overview

The Telecaller Intern will support the Collection team through customer follow-ups, backend

coordination and day-to-day calling activities. The candidate should possess strong

communication skills, a professional approach over calls and the ability to manage routine

operational tasks efficiently.

This opportunity is suitable for freshers or early-stage professionals looking to gain experience

in collections, customer support and operational coordination within a fast-growing EV startup

environment.

Key Responsibilities

Customer Coordination

 Make outbound calls for payment follow-ups and support-related communication.

 Handle customer interactions professionally and escalate issues when required.

 Maintain accurate records of calls and follow-up activities.

Collection Support

 Assist the inhouse collection team with daily operational coordination.

 Track pending cases and update internal reports regularly.

 Coordinate with field teams for issue resolution and status updates.

Operational Assistance

 Maintain customer databases and documentation records.

 Provide backend support for manpower and operational requirements.

 Ensure timely reporting and communication with reporting managers.

Communication & Reporting

 Maintain professional communication with customers and internal teams.

 Share daily activity reports and collection updates.

 Follow internal calling processes and company policies.

Requirements

 1–2 year of experience in telecalling, customer support or backend operations

preferred.

 Freshers are encouraged to apply.

 Good communication skills in Bengali, Hindi and basic English.

 Basic knowledge of MS Excel and computer operations.

 Strong communication and interpersonal skills.

 Ability to work in a fast-paced startup environment.

Why Join Pointo?

 Opportunity to work in a growing clean-tech and EV ecosystem company.

 Exposure to operations, collections and customer coordination functions.

 Learning-oriented startup environment with growth opportunities.

 Be part of India’s clean mobility transformation.

Company

Pointo

Barrackpore, India

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