Telesales Representative

About Apna

With over 50 million + users and 700,000 employers - Apna.co is India’s leading job opportunity platform designed to empower millions of job seekers with opportunities in various sectors, including delivery, retail, customer support, and healthcare. The platform offers a seamless job search experience, supporting multiple regional languages to cater to India’s diverse workforce.

Apna Advantage 

Apna.co launched a new Ed-Tech vertical to empower users with access to higher-quality education that guarantees career outcomes. Partnering with top-tier universities, we will enable individuals to pursue UG and PG courses online, supported by expert career counselors. Apna will just not resell degrees but also leverage its network of 7 lac recruiters to drive job opportunities, upskilling and networking opportunities. We will leverage our pool of over 5cr users, build an education first brand and create high quality outcomes for students. We call this the apna advantage!

About the Role

We are looking for a talented and competitive Sales Associates that thrives in a quick sales cycle environment. As an Academic Counselor - you will be responsible for guiding candidates in making informed academic decisions. This includes counseling prospective candidates, assessing their needs and aspirations, and providing support throughout the admissions process. 

Key Responsibilities

1. Provide one-on-one academic and career guidance to prospective candidates and understand candidates’ interests, strengths, and goals to suggest suitable courses and programs. Clarify queries regarding course details, eligibility, admission process, fees, and scholarships.
2. Counsel customers and apprise them of program features, pedagogy, and curriculum. Clarify and handle questions pertaining to course, program selection and career planning.
3. ⁠Connecting and Counselling working professionals for Programs.
4. ⁠Creating sales pipeline through cold calling & inbound enquiries and converting student enquiry/leads into admission.
5. ⁠Closing sales opportunities & consistently meeting monthly sales targets. Maintain detailed records of all counseling interactions in the CRM.
6. ⁠Coordinating systematically for efficient handling of applications and communicating with parents of student applicants.
7. Follow up for enrollment confirmations and collaborate with the admissions team to achieve enrollment targets.
8. Stay updated on industry trends, competitive courses, and emerging career opportunities. Provide feedback to the marketing and academic teams based on student interactions.

Requirements

1. Strong interpersonal and communication skills.
2. Empathy, patience, and the ability to listen actively.
3. Knowledge of education systems, programs, and career pathways.
4. Sales and persuasion skills to encourage enrollment.
5. Proficiency in MS Office and CRM tools.
6. Fluency in English and Hindi

Benefits

Qualifications

1. Bachelor’s / Master’s degree in Education, Psychology, or a related field 
2. 2-4 years of experience in academic counseling, career guidance or admission sales.