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Jobs / Customer Service Manager in Germany
1 month ago
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BNY·BFSI·1 month ago
1 month ago

Vice President, Client Coverage

Frankfurt am Main, GermanyFull-timeSenior · 5-7 yearsCustomer Service Manager

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Must-have skills for this role

  • german
  • english
  • sales
  • business development

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Collaborate closely with the Country Manager for Germany, Switzerland, and Central Europe, supporting executive engagement with leading financial institutions and coordinating commercial strategies across markets.
  • Build trusted relationships by managing communications with senior stakeholders and delivering clear, transparent executive updates.
  • Translate market insights into targeted go-to-market strategies, identifying new business opportunities and driving sales growth through the origination and expansion of client relationships.
  • Drive disciplined pipeline management by forecasting, tracking conversion metrics, and proactively resolving qualification challenges to accelerate business development.
  • Work with product and coverage teams to tailor solutions for regional clients, ensuring clarity and distinct value in every proposition.

What they're looking for

  • Fluency in German and English to engage confidently with clients and stakeholders across key markets.
  • 5–7 years of experience, ideally in sales, business development, or client management within financial services.
  • A genuine curiosity for the financial services industry, with a drive to uncover new commercial opportunities and deliver client-focused solutions.
  • Strategic thinking to analyze market segments, geographies, and client challenges, and convert insights into actionable sales initiatives—from preparing persuasive talking points for major meetings to proactively addressing compliance risks.
  • Commercial mindset and ambition to excel as a client executive, with a strong orientation toward business growth and relationship building.
  • Advanced analytical, presentation, and communication skills to influence decision-makers and drive sales outcomes.
  • Proven ability to build relationships with diverse clients and colleagues, leveraging cultural awareness to expand commercial reach in a global environment.
  • Excellent time management and resilience under pressure, consistently delivering results and meeting sales targets within tight deadlines.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Global Client Management, to join our EMEA Growth team. This role is in Frankfurt, Germany.

Global Client Management is a Commercial Team, where we manage existing and prospective client relationships with the goals of ensuring client satisfaction and growing their business with BNY. We advise clients on the best way to achieve their strategic objectives through a solutions-oriented approach, and collaborate with partners across BNY to support the delivery of a seamless client experience. 

In this role, you’ll make an impact in the following ways: 

  • Collaborate closely with the Country Manager for Germany, Switzerland, and Central Europe, supporting executive engagement with leading financial institutions and coordinating commercial strategies across markets. 
  • Build trusted relationships by managing communications with senior stakeholders and delivering clear, transparent executive updates. 
  • Translate market insights into targeted go-to-market strategies, identifying new business opportunities and driving sales growth through the origination and expansion of client relationships.
  • Drive disciplined pipeline management by forecasting, tracking conversion metrics, and proactively resolving qualification challenges to accelerate business development.
  • Work with product and coverage teams to tailor solutions for regional clients, ensuring clarity and distinct value in every proposition.

To be successful in this role, we’re seeking the following: 

  • Fluency in German and English to engage confidently with clients and stakeholders across key markets. 
  • 5–7 years of experience, ideally in sales, business development, or client management within financial services. 
  • A genuine curiosity for the financial services industry, with a drive to uncover new commercial opportunities and deliver client-focused solutions.
  • Strategic thinking to analyze market segments, geographies, and client challenges, and convert insights into actionable sales initiatives—from preparing persuasive talking points for major meetings to proactively addressing compliance risks. 
  • Commercial mindset and ambition to excel as a client executive, with a strong orientation toward business growth and relationship building. 
  • Advanced analytical, presentation, and communication skills to influence decision-makers and drive sales outcomes. 
  • Proven ability to build relationships with diverse clients and colleagues, leveraging cultural awareness to expand commercial reach in a global environment. 
  • Excellent time management and resilience under pressure, consistently delivering results and meeting sales targets within tight deadlines. 
     

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

Here’s a few of our recent awards: 

  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BFSI

Company

BNYBFSI
Frankfurt am Main, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from BNY's careers site·first seen 31 Aug 2026·last verified 8 Sept 2026·How we source jobs

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