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Jobs / Customer Service Team Lead in Australia
1 month ago
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Marriott International·1 month ago
1 month ago

Beverage & Food Team Leader (WET Deck & 29/30)

Sydney, AustraliaFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • customer service
  • food and beverage operations
  • team leadership
  • guest relations

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About this role

NATURAL TALENT 
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a B&F Team Leader to focus on customer service and maintenance of the WET Deck & the 2930 (Rooftop Bar). Collaborating closely with the venue management, this integral role will focus on creating unique and vibrant experiences for our guest.   

If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you.

JOB SUMMARY

The primary responsibility includes greeting and welcoming guests, escorting the guests to their seats, managing guest requests and enquiries, supporting B&F operations, activating the B&F programming, offering B&F services, and continuously engaging with guests and talent. 

CORE WORK ACTIVITIES

The core responsibilities include:  

  • Ensuring the cleanliness of the outlet and surrounding areas.  
  • Performing team leader duties and assisting the team
  • Attending to guest requests and beverage and food orders.
  • Reporting any maintenance concerns. 
  • Ensure the outlet is fully stocked with guest amenities.
  • Assisting the wider B&F team as required.
  • Ensuring equipment and storerooms are clean and maintained. 
  • Using appropriate chemicals for cleaning purposes whilst ensuring safe practices are maintained. 

BENEFITS 

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • ‘Great Places to Work’ certified

 

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

 

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Company

Marriott International
Sydney, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Marriott International's careers site·first seen 31 Aug 2026·last verified 20 Sept 2026·How we source jobs

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