NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Team Lead in Australia
6 days ago
Apply with autofill
Apply with autofill
Unitingcareqld·6 days ago
6 days ago

CSSD Team Leader

Brisbane, AustraliaMid · 2-5 yearsCustomer Service Team Lead

Sign up free to see how well your resume matches this role.

Boost your chances at unitingcareqld

How you compare FREE

?
Your scoreYour score: not yet known
→
27
Top 10%Top 10%: 27 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in Australia.

Must-have skills for this role

  • sterilisation technology
  • reprocessing medical devices
  • instrument sterilisation
  • team leadership

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Supervise the shift activities, within the Sterilisation department
  • Identify, promote and participate in relevant quality improvement projects and education programs to ensure continuous quality improvements
  • Assist the Department Manager ensuring team members are appropriately trained and competent in the use of all equipment
  • Act as a sterilising consultant and resource person to staff on sterilising technology
  • Assist the Department Manager with HR related processes
  • Assist with the staff rosters in accordance with relevant EA guidelines and department needs

What they're looking for

  • At least 2 years' experience as a CSSD Sterilisation Technician
  • Certificate 3 in Sterilisation Technology
  • Experience as a Team Leader
  • Current clinical experience in sterilisation techniques and reprocessing medical devices and instruments
  • Excellent customer service skills
  • Experience leading and managing a team
  • Sound knowledge of Australian Standard 5369 Reprocessing of reusable medical devices in a health services organisation.
  • Willingness to obtain required vaccinations in line with hospitals infection control requirements, as well as undergo national criminal history check and functional assessment

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

CSSD Team Leader | St Andrews War Memorial Hospital

  • Employment Term: Permanent Full Time Position
  • Location: located opposite Roma St Parklands, St Andrew's War Memorial Hospital is just a short walk to Brisbane city
  • Remuneration: $40.34 - $41.92 phr + Super + NFP Salary Packaging (save tax and increase your take home pay)

OPTIONAL - Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.   

Make a meaningful difference with St Andrews War Memorial Hospital

At St Andrew’s War Memorial Hospital, we offer world-class health care to families across Queensland and from interstate and are leaders in Cardiac services, Orthopaedics, Neurosurgery (including deep brain stimulation), Vascular surgery and Rehabilitation. By bringing together the finest medical experts, care and technology, we’re able to deliver personalised care, world-class results and make a meaningful difference in people’s lives.

An integral part of our team, as a CSSD Team Leader, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let’s make a meaningful difference, together!

Your part in our St Andrews War Memorial Hospital team

As the CSSD Team Leader, you will be responsible for the ongoing coordination of the Sterilisation Team, supervising the reprocessing and sterilisation of all reusable medical devices and equipment to the operating theatres, clinical area and external customers.

You will:

  • Supervise the shift activities, within the Sterilisation department
  • Identify, promote and participate in relevant quality improvement projects and education programs to ensure continuous quality improvements
  • Assist the Department Manager ensuring team members are appropriately trained and competent in the use of all equipment
  • Act as a sterilising consultant and resource person to staff on sterilising technology
  • Assist the Department Manager with HR related processes
  • Assist with the staff rosters in accordance with relevant EA guidelines and department needs

What makes a difference for us?

  • At least 2 years' experience as a CSSD Sterilisation Technician
  • Certificate 3 in Sterilisation Technology
  • Experience as a Team Leader
  • Current clinical experience in sterilisation techniques and reprocessing medical devices and instruments
  • Excellent customer service skills
  • Experience leading and managing a team
  • Sound knowledge of Australian Standard 5369 Reprocessing of reusable medical devices in a health services organisation.
  • Willingness to obtain required vaccinations in line with hospitals infection control requirements, as well as undergo national criminal history check and functional assessment

What makes a difference for you? 

  • NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

  • Flexible work arrangements to support work-life balance 

  • A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

  • 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

  • Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

  • Career development opportunities to challenge yourself, grow and make a meaningful difference   

  • A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

 

We’d love you to be part of our UnitingCare family   

 

By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. 

 

Child safe, Child friendly 

 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

  • provide welcoming, safe and nurturing services for children  

  • implement measures to prevent child abuse and neglect within our services 

  • appropriately and immediately address child abuse and neglect if it does occur 

  • abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

 

Diversity & Inclusion   

 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   

 

Safe workplace   

 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

Company

Unitingcareqld
Brisbane, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Unitingcareqld's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

Similar jobs

  • Supervisor - Casino Bars at crownresortsPerth, Australia–match not yet calculated
  • Team Leader at racwaBalcatta, Australia–match not yet calculated
  • Team Leader at WabtecKeysborough, Australia–match not yet calculated
  • Food & Beverage Supervisor at accorhotelDarlinghurst, Australia–match not yet calculated
  • Food and Beverage Supervisor | Events and Conferencing at crownresortsSydney, Australia–match not yet calculated

Browse more jobs

  • Customer Service Team Lead jobs in Australia
  • Customer Service Representative jobs in Australia
  • Customer Service Manager jobs in Australia
  • Call Center Agent jobs in Australia
  • Customer Service Team Lead jobs in United States
  • Customer Service Team Lead jobs in India