Allianz·17 hours ago
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Customer Care Agent (RSA) with German and English (m/f/d)
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What you'll do
- Be the first point of contact for customers in roadside emergencies
- Provide immediate support and coordination
- Handle emergency calls
- Manage back office cases
- Resolve complex issues
What they're looking for
- german language proficiency
- english language proficiency
- strong communication skills
- customer-focused approach
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Take on the role of Customer Care Agent (RSA) and be the first point of contact for customers in roadside emergencies, providing immediate support and coordination. Handle emergency calls, manage back office cases, and resolve complex issues. Ideal for candidates with strong communication skills, German and English proficiency, and a customer-focused approach.
Skills
- german language proficiency
- english language proficiency
- customer service
- case management
- emergency response coordination
- vehicle repatriation
- toll-free services
- call handling
- provider coordination
- system navigation
- data analytics
- ai-assisted customer service platforms
- multi-step case management
- escalation management
- cross-border case coordination
- team collaboration
- digital tools
- data governance
- ethical use of data
- training program participation
Company
Allianz
Bucarest, Romania
Company facts come from this company's own listings. We only show what the postings themselves carry.