NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Team Lead in Australia
6 days ago
Apply with autofill
Apply with autofill
Appen-2·6 days ago
6 days ago

Data Collection Supervisor - AI Projects (On-Site)

Kingsford, AustraliaPart-timeOn-siteMid · 3+ yearsCustomer Service Team Lead

Sign up free to see how well your resume matches this role.

Boost your chances at appen-2

How you compare FREE

?
Your scoreYour score: not yet known
→
27
Top 10%Top 10%: 27 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in Australia.

Must-have skills for this role

  • excel
  • customer service
  • communication
  • troubleshooting

PDF or DOCX · no account needed

Apply faster with autofill FREEappen-2 uses Lever - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Supervise and instruct participants during recording sessions
  • Use Appen’s tools and equipment to run data collection projects
  • Monitor project trackers and report progress to the Data Collection Lead
  • Communicate with participants (in-person, via email, or phone)
  • Provide light troubleshooting support with software and equipment
  • Set up participant payments and maintain accurate records
  • Handle all participant and project information with confidentiality

What they're looking for

  • Previous experience in a customer facing role from retail, hospitality or corporate environment
  • A full driver's licence held for at least three years
  • A confident communicator, able to engage with diverse audiences.
  • Tech-savvy, with basic troubleshooting skills
  • Proficient using Excel
  • Organized and detail-oriented, with strong time management skills
  • Able to quickly learn new systems and processes
  • Proactive, adaptable, and collaborative in a small team environment

Nice to have

  • Experience with video recording equipment/software
  • Familiarity with coding or AI-assisted coding tools

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

About the Role

We’re seeking a Data Collection Supervisor to support a variety of video-based data collection projects that help train the next generation of AI models. This individual contributor role is ideal for someone who enjoys working with people, has a knack for technology, and wants a flexible part-time opportunity close to the city.

As a Data Collection Supervisor, you’ll guide participants through video recording tasks, troubleshoot equipment and software, and make sure everything runs smoothly from start to finish. Some sessions will take place in specific lighting conditions (such as after dark or late afternoon), so flexibility is important.

Key Responsibilities 

- Supervise and instruct participants during  recording sessions
- Use Appen’s tools and equipment to run data collection projects
- Monitor project trackers and report progress to the Data Collection Lead
- Communicate with participants (in-person, via email, or phone)
- Provide light troubleshooting support with software and equipment
- Set up participant payments and maintain accurate records
- Handle all participant and project information with confidentiality

Hours of Work

 This is a casual hourly role and will be based on project requirements. Most weeks will involve a minimum of two to three days of work (15-21 hours of work per week) but there may be quiet periods.

About you

We are looking for
 - Previous experience in a customer facing role from retail, hospitality or corporate environment
- A full driver's licence held for at least three years
 A confident communicator, able to engage with diverse audiences.
- Tech-savvy, with basic troubleshooting skills
- Proficient using Excel
- Organized and detail-oriented, with strong time management skills
- Able to quickly learn new systems and processes
- Proactive, adaptable, and collaborative in a small team environment


Nice to have
- Experience with video recording equipment/software
- Familiarity with coding or AI-assisted coding tools

Shortlisted applicants will be asked to register as a participant on one of our projects, so you can understand how a data collection session runs.

Company

Appen-2
Kingsford, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Appen 2's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

Similar jobs

  • Supervisor - Casino Bars at crownresortsPerth, Australia–match not yet calculated
  • Team Leader at racwaBalcatta, Australia–match not yet calculated
  • Team Leader at WabtecKeysborough, Australia–match not yet calculated
  • Food & Beverage Supervisor at accorhotelDarlinghurst, Australia–match not yet calculated
  • Food and Beverage Supervisor | Events and Conferencing at crownresortsSydney, Australia–match not yet calculated

Browse more jobs

  • Customer Service Team Lead jobs in Australia
  • Customer Service Representative jobs in Australia
  • Customer Service Manager jobs in Australia
  • Call Center Agent jobs in Australia
  • Customer Service Team Lead jobs in United States
  • Customer Service Team Lead jobs in India