Delivery Manager
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What you'll do
- Manage day-to-day operations, including requisition prioritization, submittal quality, and candidate pipeline development
- Serve as the SPOC for recruiter support and delivery challenges within assigned accounts
- Ensure high performance on monthly/quarterly/annual scorecards and achieve top supplier performance with the Client and/or MSP
- Ensure delivery compliance with client/MSP program requirements including SLAs and KPIs
- Collaborate with PTR Global Enterprise & Strategic Account Directors and Client Partners to ensure alignment on scorecard objectives
- Analyze delivery metrics and performance data to drive continuous improvement and ensure compliance with program requirements
- Establish and maintain a consistent relationship with current clients and/or MSP contacts to elevate PTR Global’s relationship in the account
- Build and maintain strong working relationships with client and/or MSP program contacts and key procurement stakeholders to align delivery expectations, address challenges, and strengthen PTR Global’s positioning within the program
- Ensure recruiter adherence to best practices for sourcing, screening, and candidate engagement
- Lead and coach Recruiting Manager(s) to meet delivery goals across assigned VMS/MSP accounts
- Provide input on recruiter training needs and participate in onboarding and upskilling initiatives
What they're looking for
- 3–5 years of experience leading recruiting teams within IT staffing, with a focus on VMS/MSP-supported accounts
- Proven ability to develop and maintain strong, trust-based relationships with MSP/Procurement contacts to increase requisition flow, gain program insight, and enhance supplier positioning
- Strong understanding of Vendor Management Systems (e.g., Beeline, Fieldglass) and MSP program operations
- Skilled in coaching recruiters, prioritizing requisitions, and ensuring submittal quality and compliance
- Excellent communication, organizational, and data-driven decision-making skills in fast-paced staffing environments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
The Delivery Manager - VMS is primarily responsible for 4 major areas: (1) recruiting and delivery execution, (2) scorecard management, (3) Client/MSP engagement, and (4) team leadership
Recruiting & Delivery Execution
- Manage day-to-day operations, including requisition prioritization, submittal quality, and candidate pipeline development
- Serve as the SPOC for recruiter support and delivery challenges within assigned accounts
Scorecard Management
- - Ensure high performance on monthly/quarterly/annual scorecards and achieve top supplier performance with the Client and/or MSP
- Ensure delivery compliance with client/MSP program requirements including SLAs and KPIs
- Collaborate with PTR Global Enterprise & Strategic Account Directors and Client Partners to ensure alignment on scorecard objectives
- Analyze delivery metrics and performance data to drive continuous improvement and ensure compliance with program requirements
Client/MSP Engagement
- Establish and maintain a consistent relationship with current clients and/or MSP contacts to elevate PTR Global’s relationship in the account
- Build and maintain strong working relationships with client and/or MSP program contacts and key procurement stakeholders to align delivery expectations, address challenges, and strengthen PTR Global’s positioning within the program
Team Leadership
- Ensure recruiter adherence to best practices for sourcing, screening, and candidate engagement
- Lead and coach Recruiting Manager(s) to meet delivery goals across assigned VMS/MSP accounts
- Provide input on recruiter training needs and participate in onboarding and upskilling initiatives
Qualifications
Qualifications:
- 3–5 years of experience leading recruiting teams within IT staffing, with a focus on VMS/MSP-supported accounts
- Proven ability to develop and maintain strong, trust-based relationships with MSP/Procurement contacts to increase requisition flow, gain program insight, and enhance supplier positioning
- Strong understanding of Vendor Management Systems (e.g., Beeline, Fieldglass) and MSP program operations
- Skilled in coaching recruiters, prioritizing requisitions, and ensuring submittal quality and compliance
- Excellent communication, organizational, and data-driven decision-making skills in fast-paced staffing environments
Company
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