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Jobs / Customer Service Team Lead in Australia
17 days ago
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Accorhotel·17 days ago
17 days ago

Food and Beverage Team Leader | In Room Dining & Minibar

Sydney, AustraliaPart-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • rsa certification
  • team leadership
  • food and beverage service
  • hospitality

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Apply faster with autofill FREEaccorhotel uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Company Description

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.

Job Description

Bonjour! Take the next step at In-Room Dining & Mini Bar, where refined service is delivered with discretion, precision, and personalised care. As a Food & Beverage Team Leader, you will set the tone for seamless, five-star service ensuring every in-room dining experience reflects comfort, elegance, and effortless luxury.

With a natural ability to lead, you guide the team through each shift with confidence, coordinating orders, delivery flow, and service standards to ensure timely and flawless execution. You inspire and support your team, fostering a culture of excellence through training, development, and a shared commitment to exceptional guest care.

You are highly detail-oriented and commercially aware, confidently promoting menu offerings and enhancing the guest experience through thoughtful recommendations and upselling. From order accuracy to presentation and service delivery, every touchpoint is managed with precision and professionalism.

Working within a collaborative and high-performing team, you embody the art of French hospitality with a polished, proactive, and “can-do” attitude, elevating each in-room dining moment into a personalised and memorable experience.

Qualifications

About You

You bring warmth, elegance, and a passion for delivering personalised, unforgettable guest experiences. Highly organised and polished, you communicate with confidence and anticipate every need with ease. With proven hospitality experience, you inspire your team, supporting their growth with guidance and encouragement. Your impeccable grooming and professional presence reflect the sophistication of luxury service.

You communicate with confidence and professionalism, hold a current RSA certification, and bring flexibility and reliability to a rotating roster, including weekends and public holidays.

With full Australian working rights, you are ready to step into a role where your passion for service and attention to detail contribute to creating memorable guest experiences every day.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.

Company

Accorhotel
Sydney, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Accorhotel's careers site·first seen 3 Sept 2026·last verified 9 Sept 2026·How we source jobs

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