Meetings & Events Supervisor
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What you'll do
- Oversee the setup, execution, and pack-down of meetings, conferences, and events across our newly refurbished event spaces
- Liaise directly with clients and event organisers on-site to confirm requirements, run sheets, and any last-minute changes
- Review and action Banquet Event Orders (BEOs) and function sheets to ensure accurate, on-time delivery
- Coordinate with internal departments - kitchen, banquets, housekeeping, AV/IT, and front office - to ensure all event requirements are met
- Supervise and lead event and banquet staff during functions, maintaining high standards of service and presentation
- Ensure function rooms, furniture, and AV/technical equipment are correctly set up and tested ahead of each event
- Conduct pre-event briefings and post-event debriefs with staff to drive continuous improvement
- Monitor event flow throughout functions and proactively resolve issues to maintain guest satisfaction
- Manage on-the-day staffing and consumables to ensure cost-effective delivery
- Maintain accurate records of event details, staffing rosters, and equipment/stock usage
- Assist in training, coaching, and mentoring event staff and casuals
What they're looking for
- 2-3 years of experience in event operations, banquets, conference & events, or hotel food & beverage supervision
- Experience leading or supervising a team in a fast-paced hospitality or events environment
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organisational and time management skills, with the ability to manage multiple events and priorities simultaneously
- Excellent written and verbal communication skills, with a professional and confident manner when liaising with clients and colleagues
- Solid understanding of event logistics, room setups, and F&B service standards
- Cost-conscious approach to staffing, stock, and resource use during events
- Strong interpersonal skills with the ability to work effectively across departments and with diverse stakeholders
- High attention to detail and a commitment to consistently high service standards
- Strong problem-solving skills and the flexibility to adapt quickly to changing event requirements on the day
- RSA (Responsible Service of Alcohol) certification, or willingness to obtain
Nice to have
- Knowledge of AV/technical equipment setup and troubleshooting
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Mercure Brisbane Spring Hill is entering an exciting new chapter following a major hotel refurbishment and the launch of a brand-new restaurant and bar concept. We are building a passionate hospitality team to help bring this vibrant new venue to life and deliver exceptional guest experiences from day one. This is a fantastic opportunity to be part of an exciting transformation within one of Brisbane’s leading hotel brands.
About the Mercure brand
Mercure Hotels offer so much more than a place to find comfort and sleep - they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive - in one of our 950+ Hotels across 60+ countries - they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.
About Mercure Brisbane Spring Hill
The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
Job Description
We are seeking a detail-oriented and hands-on Meetings & Events Supervisor to join our team at Mercure Brisbane Spring Hill. Following the recent refurbishment of our event spaces, this is an exciting opportunity to help bring our new venues to life. In this role, you will oversee the on-the-ground execution of corporate meetings, conferences, and events, working closely with our banquets, kitchen, and front office teams to ensure every function runs smoothly from setup through to pack-down. The ideal candidate will bring strong organisational skills, a calm head under pressure, and a genuine passion for delivering exceptional guest experiences.
- Oversee the setup, execution, and pack-down of meetings, conferences, and events across our newly refurbished event spaces
- Liaise directly with clients and event organisers on-site to confirm requirements, run sheets, and any last-minute changes
- Review and action Banquet Event Orders (BEOs) and function sheets to ensure accurate, on-time delivery
- Coordinate with internal departments - kitchen, banquets, housekeeping, AV/IT, and front office - to ensure all event requirements are met
- Supervise and lead event and banquet staff during functions, maintaining high standards of service and presentation
- Ensure function rooms, furniture, and AV/technical equipment are correctly set up and tested ahead of each event
- Conduct pre-event briefings and post-event debriefs with staff to drive continuous improvement
- Monitor event flow throughout functions and proactively resolve issues to maintain guest satisfaction
- Manage on-the-day staffing and consumables to ensure cost-effective delivery
- Maintain accurate records of event details, staffing rosters, and equipment/stock usage
- Assist in training, coaching, and mentoring event staff and casuals
Qualifications
- 2-3 years of experience in event operations, banquets, conference & events, or hotel food & beverage supervision
- Experience leading or supervising a team in a fast-paced hospitality or events environment
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organisational and time management skills, with the ability to manage multiple events and priorities simultaneously
- Excellent written and verbal communication skills, with a professional and confident manner when liaising with clients and colleagues
- Solid understanding of event logistics, room setups, and F&B service standards
- Cost-conscious approach to staffing, stock, and resource use during events
- Strong interpersonal skills with the ability to work effectively across departments and with diverse stakeholders
- High attention to detail and a commitment to consistently high service standards
- Strong problem-solving skills and the flexibility to adapt quickly to changing event requirements on the day
- RSA (Responsible Service of Alcohol) certification, or willingness to obtain
- Preferred: Knowledge of AV/technical equipment setup and troubleshooting
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!
- Learn your Way - Access to our Accor Academy so you can learn while you earn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
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