Project Manager, Client Connectivity

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Business Descriptor:

Global Payments Solutions

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced professional to join the Global Payments Solutions - Client Connectivity team.

Principal Responsibilities

The Project Manager will play a crucial role in contributing to the smooth implementation of cash management solutions. The person will be responsible for onboarding corporate clients onto HSBC’s payment and receivables platform seamlessly.

A well-managed and coordinated implementation captures revenue at the earliest possible time, strengthens the customer relationship and earns long-term credibility for capturing ongoing business opportunities. The Project Manager shall act as an enabler in achieving this objective.

 The role requires performing the below activities:

1. Be responsible for managing Client Implementation / Technical Integration / Solution delivery as well as Servicing of Cash Management solutions (including Payments, Liquidity and Collections) to Corporate Customers (CIB )
2. Understand the client's business and act as a consultant to client during the implementation
3. Provide consultation to Sales Team and participate in the deal team to secure mandates, including responses to RFI / RFP.
4. Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
5. Contribute to the management and development of the Client Connectivity function both in India and the Asia Pacific region and assist to build up GPS Client Connectivity as a cohesive functional unit
6. Manage escalations/senior management interventions as also managing operational risk including its identification, assessment, mitigation and control, loss identification and reporting
7. Build a relationship across all levels at the customer’s end and become the first point of contact from the bank’s side for any GPS related requirements of the customer requirements rather than a plain transaction banking representative.  Ensure top of mind recall with the client
8. Be the owner of revenue tracking for clients being onboarded onto HSBC’s platform. Transition management is critical to ensure flows migrate to HSBC counters and revenue starts accruing.
9. Work on specific GPS projects covering domestic as well as cross-border stakeholders.

Qualifications/Requirements:

• Project management skills with the ability to manage implementation / client onboarding activities.
• Experience in Client Implementation / Integration for Global Banking and Corporate customers. Technical knowledge in terms of file formats, industry standards etc. are a key requirement.
• Ability to work closely with various teams to deliver comprehensive solutions/services to meet customer needs.
• Experience in Corporate Banking as well as a broad knowledge on the banking, prevailing business environment and regulatory framework are also prerequisites.
• Excellent communication, analytical, negotiation and people oriented skills
• Demonstrated ability to manage challenging customers with a strong customer orientation especially at forging rapport at senior management levels at client's end.
• Interact with multiple internal & external stake-holders like GSC, Sales, Services, Customer, Customer Group RM, Legal & Compliance etc.
• Ability to work under pressure and to think laterally and meet deadlines.
• Take ownership in migrating the wallet share of the client being onboarded from the incumbent bank

Pro Tip: Familiarity with AI-enabled tools is an advantage.

·       Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India