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Jobs / Customer Service Team Lead in Australia
16 days ago
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Sgs·16 days ago
16 days ago

Team Leader

Perth Airport, AustraliaFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • nata accreditation
  • technical and professional knowledge
  • analytical problem solving
  • communication

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Apply faster with autofill FREEsgs uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

Job Description

Permanent Full- Time 

Based in Perth Airport, WA

Salary $ 85K - 90K

SGS is seeking a full time Team Leader to join the team in Perth Airport, WA

• With minimal supervision and a degree of independence, initiative and judgment, undertake routine preparation and analysis for environmental samples.

• Provide technical leadership and identify opportunities for obtaining optimum efficiency and productivity.

• Ensure results are delivered on time within agreed KPI’s to the client.

• Monitor and report on the progress of work performed.

• Ensure the quality of data produced meets the standards of SGS’ quality policy, certification and stated data quality objectives.

• Devise and perform developmental and validation work with new analytical methods and instrumentation to a level required to achieve NATA accreditation.

• Understand and promote SGS’ quality management system and ensure the laboratory QA/QC criteria and NATA accreditation requirements are continuously being met.

• Ensure equipment and laboratory is kept clean to avoid contamination and protect the company’s assets

• Maintain and update skills, qualifications and knowledge through courses and on the job training to support

improvement.

• Assist management in promoting a safe working environment at all times.

• Perform other duties required to ensure the smooth running of the section and to ensure the expected outputs are performed within budget.

• Assist in training and further developing staff.

• Participate in the promotion of SGS’ services and assist management with recommendations on technical matters where necessary.

• Assist with projects nationally if required.

• Perform other duties as directed by the Laboratory Manager.

• Responsible for managing a team to ensure performance outcomes are aligned with business goals.

• At all times, comply with SGS Code of Integrity and Professional Conduct.

Qualifications

Education
• BSc and postgraduate diploma in relevant science field or equivalent industry experience.
Experience
• Demonstrable commercial environmental laboratory experience.
• Previous NATA signatory or delegated NATA signatory status.
• Previous supervisory experience desirable.

Required Skills
• Customer service orientated
• Teamwork and cooperation
• Technical and professional knowledge
• Analytical problem solving
• Information seeking
• Professional presentation
• Communication
• Takes ownership and accountability
• Organisation awareness
• Organisation and efficiency
• Flexible to suit business demands

Company

Sgs
Perth Airport, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Sgs's careers site·first seen 4 Sept 2026·last verified 8 Sept 2026·How we source jobs

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