Team Leader Claim Operations

Exciting opportunity for a Team Leader, Claims to drive performance and elevate customer outcomes in a fast-paced environment. Lead a high-performing team coordinating critical claims for travel insurance policyholders. Ideal for experienced leaders with a strong background in operational excellence and customer service.

Skills

• claims management
• team leadership
• risk management
• performance management
• stakeholder management
• complaint resolution
• escalation management
• process improvement
• operational excellence
• data analysis
• customer insights
• compliance management
• governance
• change management
• coaching
• mentoring
• customer experience
• digital transformation
• service optimization
• contact centre operations
• travel insurance
• asset management
• automation
• ai-enabled solutions